6 Missed Call Text Back Softwares: Never Lose Another Lead 2024

Did you know 62% of calls to small businesses go unanswered? This means potential sales and customer connections are slipping away.

Implementing “missed call text back software” can change that, keeping your customers engaged and your business. 

In this article, we’ll help you discover the top missed call text back software options to enhance your customer engagement, improve response times, and never miss an opportunity again.

What is Missed Call Text Back Software?

Missed call text-back software is a tool designed to automatically send a text message to someone who has missed your call. It is beneficial for increasing customer engagement, loyalty and communication transparency. 

This software integrates phone numbers and allows you to reach customers at any time of the day. For your business, it saves time during customer waiting by sending them with automatic text response. 

An example of a Missed Call Text Message is 

5 Auto Missed Call Text Back Software

Here are the top auto missed call text back software:

1. Emitrr

Due to its features like customized messages, autoresponders, and integration with CRM/EHR/PMS, it is on our top list. It focuses more on improving customer engagement and satisfaction. Starting at $99 per month, it personalized your message at scale.

So, Emtirr works:

• Missed Call Detection: Emitrr monitors your incoming calls. When a call is missed, it automatically detects the missed call event.

• Text Message Trigger: Once a missed call is detected, Emitrr triggers a pre-programmed text message to be sent to the caller.

• Customized Text Message: You can customize the text message that is sent to the caller. This message can include a greeting, a brief introduction, and a call to action.

Emitrr Key Features 

• Tailored responses: Ensure that customers receive appropriate and timely messages based on the time of day.

• Consistent communication: Provide a clear and informative response to customers who contact you outside of business hours.

• Improved lead capture: Never miss a potential customer again, even if they don’t leave a voicemail.

2. Enzak

Enzak’s missed call text-back software transforms missed calls into valuable new opportunities with advanced missed call-to-text message services. Its response time is instant. You can set up this software to create custom messages for different times of day or days of the week. 

You can integrate this software with other business tools and CRM systems, as it streamlines communication and workflow processes for businesses. It also helps to track the caller’s response to the text message to refine the message and improve customer engagement. It offers call forwarding and voicemail options and supports multiple phone numbers or location options. 

Pricing of Enzak software is $99 per month. And offers a one-time free setup. 

Whenever a call is missed, Enzak’s missed call text back software works in the following way: 

• Call Detection: The software monitors incoming calls to your business phone system. When a call is missed, whether because you’re on another call, out of the office, or unavailable, the software immediately detects this.

• Pre-written Message: Enzak is configured with pre-written text messages that you can customize according to your business needs. These messages can include acknowledgments, apologies, or information about how to get in touch.

• Automatic Response: As soon as a missed call is detected, Enzak automatically sends the pre-written message to the caller’s Phone Number. This ensures that the caller receives a response without requiring any manual action from you.

• Seamless integration: Enzak integrates with your phone system or communication platform, working behind the scenes to manage missed calls efficiently.

Enzak Key Features

• Enhance Customer Engagement: Build stronger, more meaningful connections with your customers. With Enzak’s, you can instantly reach out to customers, making them feel valued even when you’re not available. 

• Deliver Personalized Communication: We know the importance of personalized communication with your customers. So, with the help of missed call text back software, you can make customizable templates of text messages that go with the tone and style of your business or brand.

• Experience Easy Integration: It implements a seamless process with minimal effort, sets up user-friendly platforms, and activates services. It provides you with a user-friendly platform for setting up and activating the service, so you can start reaping benefits without the need for any complicated setup or additional equipment. 

3. Twilio

Twilio is a cloud communication platform that automates SMS responses to missed calls. Its system helps businesses respond automatically with pre-written text messages to callers’ missed calls. It is an autoresponder whenever you get a missed call. 

With its scheduling feature, you can set up text messages at any time of day or week. This software can be integrated with other business tools or CRM systems, such as Salesforce, Hubspot, Zendesk, and many others. In this software, you can track the caller’s response messages with the use of real-time analytics and reporting tools. 

The pricing structure of Twilio starts from $0.0079 for sending or receiving each message. 

It works as:

• Call forwarding: Whenever a call is made to Twilio, it is forwarded to a related personal phone number. In case the call is missed, the customized message to the caller is automatically sent.

• Automated SMS: If a call is missed on that particular number, an SMS from another number is automatically sent to the caller. This message is customized to offer assistance and thanks.

• Webhooks: Webhooks handle the call status so that they can trigger the response from callers.

Twilio Key Features

• One platform ecosystem: It includes both CPaaS and CDP solutions with robust ecosystem partners and powerful interoperability. It allows you to manage all your customer communications and data in one place. 

• Trusted and Transparent: It protects your users from unwanted communications, bad actors, and spam. It diligently protects security and privacy for the platforms so that you can deliver safe, secure, and engaging experiences on a global scale.

• Open and extensible design: It offers flexible APIs, orchestrated solutions, and agile customer interaction, making it easy to integrate and customize communications solutions. 

4. Grasshopper

Grasshopper automatically sends a message to your customers to let them know that you are unavailable whenever you miss a call. This message applies to all new callers’ responses. The typical response time for sending the text back can be an instant response within a minute. 

This can be integrated into various CRM systems such as Hubspot, Zoho CRM,, and many others. It is easy to track the caller’s response to the text message along with their delivery status, read receipts, and response rate.

Grasshopper offers 4 paid plans from $14-$80/month and a 7-day free trial.

How does Grasshopper work?

A brief explanation of how the grasshoppers work is as below:

• Automatics message response: In Grasshopper, whenever you get missed calls, it directly sends messages to callers informing them about your unavailability. 

• Customizable messages: You can customize your message to reflect your tone and provide further information for inquiry.

• Integration: It offers a virtual phone system for ensuring communication to call forward, SMS and voicemail transcriptions. 

• Mobile and Desktop Access: It has both mobile and desktop access so that you can respond to missed calls from anywhere. 

Grasshopper Key Features

• Desktop/Mobile Apps: Using both the desktop and mobile apps of Grasshopper, you can access your phone or system from anywhere in the world.

• Business Texting: Here, you are free to send and receive text messages on your business phone numbers, so you can never miss a call even when you are not present in the office. 

• Call Forwarding: Grasshopper allows you to redirect incoming calls to other types of services at different numbers. 

5. Weave

Weave is a world-class phone system that responds with immediate text messages to missed calls. Using Weave’s auto-missed call text-back software, you can ensure that you never miss an opportunity to streamline communication with customers and improve relations with them, as it responds quickly when you get a missed call.

This software allows you to set up custom messages at any time of day or week. You can also integrate this software with other popular CRMS like Open Dental and Dentrix, which provide real-time analytics to track callers’ responses. It also offers voicemail options and call forwarding and supports multiple phone numbers or locations for versatile solutions. 

It works as:

• Auto Response: Whenever you receive a call to Weave’s phone number and miss it, the system automatically sends a message to the caller and ensures that they receive it. 

• Customizable Messages: Within your message, you can customize it according to your business tone and leave the further details of making inquiries or invitations. 

• 24/7 Operation: It operates 24/7 to address missed calls any time of day so customers don’t feel ignored and remain valued. 

• Two-Way Communication: It allows two-way communication with messaging for ongoing communication with customers. 

Weave Key Features

• Automatic and convenient for staff: The receptionist can handle and serve more than one customer at a time without putting anyone on hold.

• Custom, friendly automated messages: Can deliver warm and welcoming service messages by customizing those missed call messages. 

• Convenient for your customers: You can answer customers’ questions and schedule appointments for them via messaging. 

6. HighLevel

High-level missed call text-back software helps capture lost revenue due to unanswered calls even when you cannot pick up the phone. For service-based industries, HighLevel software is used as it follows up the significant retention and customer engagement. This gives instant response whenever you get a missed call. 

It enables custom messaging at different times of day or days of the week. It integrates with popular CRM systems and business tools and provides real-time tracking of caller responses. The software also offers call forwarding and voicemail options and supports multiple phone numbers and locations, making it a flexible solution for businesses.

HighLevel’s pricing starts at $97/month for limited users and offers a 14-day free trial. 

A simple overview of how it works is as follows:

• SMS notifications: High-level software automatically sends a predefined message to the caller whenever it receives a missed call. 

• Easy to Setup: It is easy to set up: Just enable the feature of missed call text back from the settings tab. 

• Customized messages: Create customizable messages to respond to missed calls, which provide information about the business and its unavailability. 

• 24/7 Operation: It operates 24/7 and addresses missed calls at any time, which means it never misses an opportunity. 

HighLevel Key Features

• Instant Response: In every missed call, an automatic message is sent automatically to callers. 

• Customizable Messages: Tailor messages that match your brand’s voice and meet the needs of customers. 

• Increase Customer Retention: Addressing missed calls shows clients that you value their time and business, which keeps them interested.

How Can be Missed Call Text Back Software Help Businesses?

Nowadays, missing a call in business can lead to the loss of valuable customers. With missed call text-back software, you can send a customized text message automatically to the caller whose call we missed. This initiative assures customers that their inquiry is valued, and businesses value their time as well.

Another research form Deloitte shows that business that use miss call text back, experience 45% increase in customer retention rate. 

Another important feature is that it can track all of the messages, which helps to monitor and respond to all of the missed calls with text messages. With this approach, business owners can analyze customers’ responses and inquiries. It initiates identifying concerns and questions of customers that help to redefine the messaging strategies.

• Cost-effective marketing: Missed call text-back software always provides a cost-efficient way of marketing among customers. Automating missed calls can reduce the workforce, which lowers operational costs.

• 24/7 availability: A major key aspect is it is available 24/7, which ensures customers miss calls at any time apart from business hours as well. It helps to capture customer leads in time response. 

• Analytics and insights: Analytics can be used to track the message open rates, customer engagement rate and response rates of the software. It improves service delivery along helps to understand customer preferences. 

• Automated responses: Whenever a call is missed, a pre-defined text is automatically sent to callers. This reassures customers that their inquiry is valued and increases the likelihood of interactions. 

• Integration capabilities: Missed call text back software integrates with existing systems, such as marketing tools and CRM software, to maximize effective solutions. It integrates a seamless data flow with the enhancement of the CRM for customers’ login and accessibility. 

• Increase conversion rates: Responding to missed calls increases business conversion rates. A quick response can attract immediate interest from customers and help engage them further. In time response to missed calls can show professionalism and attentiveness towards customers.

• ROI tracking: Businesses must be able to assess their investment by analyzing customer engagement and sales responses. ROI tracking helps to develop new marketing strategies and resource allocations to optimize business profits. 

Things to Consider While Choosing Auto-Missed Call Text Back Software

Several things must be considered when selecting auto-missed call text back software so that it can meet our business needs. 

• Core Features: Some of the core features that can be considered while choosing auto-missed call text back software are scheduling for timely response, customization to reflect your brand’s voice, and multiple number support to manage inquiries across various departments. These features help streamline communication, enhance customer engagement, and improve customer satisfaction.  

• Ease of Use: Initiate a user-friendly interface in the software so that setup and configuration management are easier. This can save time in the onboarding process and reduce frustration. 

• Cost: Always consider the cost and price structure of missed call text back software, which includes a price model for adding new features and monthly fees. Understand the value of money; though the expensive costs can feature more functionality, it should be worth the investment. 

• Reliability and Performance: Consider the software’s reliability, availability of customer support, and uptime satisfaction. Always measure its performance to determine customer satisfaction. 

How Businesses Cut Down Missed Calls by 50% (Case Study)

According to the survey, 75% of online customers want help within 5 minutes, and 85% of customers prefer to receive a text message over a phone call or email. 

Let’s take the example of Kroopin’s Poopin Scoopin, a top-rated dog waste removal company in Michigan that faced challenges with missed customer calls, especially after hours and when the team was on the field. These missed calls led to lost business opportunities.

Their challenge was that 25% of their incoming calls were missed; Kroopin’s Poopin Scoopin used a missed call-to-text feature. After that, they experienced 50% more bookings and 100 percent calls answered.

Conclusion

Missed call text-back software is an invaluable tool for businesses aiming to maintain customer engagement and professionalism, even when calls are missed. By automating responses, these solutions save time, enhance communication, and improve customer satisfaction.

Key options like Enzak, Emitrr, Twilio, Grasshopper, Weave, and HighLevel each offer unique features to suit different needs. When choosing software, prioritize ease of use, cost, and reliability to ensure it effectively meets your business requirements. Embracing this technology helps businesses capture opportunities and foster stronger customer relationships.

By adopting missed call text back software, businesses can effectively bridge the communication gap caused by missed calls, ultimately fostering better customer relationships and driving growth.

FAQs

How to set up a missed call text back?

You can set up a missed call text back with the help of the following steps:

1. First, choose a service you want, like weave, grasshopper, or any other, and get a phone number. 
2. Next, get access from settings create an account for your business profile, and make configuration for missed call-text backs. 
3. You can customize your messages however you want, so whenever you get a missed call, it can send a message automatically. 
4. Then, configure the system to trigger the message when a call is missed, either to send it immediately or after certain minutes.
5. At last, test the setup to determine whether the message was sent correctly.

How to reply to a missed call with a text?

You can reply to a missed call with a text, use an automatic response setup, send personalized messages, or engagely respond to callers. This implementation process helps to capture leads, improve customer satisfaction, and enhance communications with the utilization of missed call text-back software.